Benchmarks compiled from home‑services studies and industry surveys. Your mileage varies by season, channel mix, and answer rate.
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Missed‑Call Capture
+20–35%
Lift in booked inspections when instant text‑back engages unanswered callers.
Observed across service SMBs using SMS fallback.
⏱️
Speed‑to‑Lead Advantage
8×–21×
More likely to qualify a lead when you respond within 5 minutes vs. 30 minutes.
Backed by HBR lead response research.
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SMS Reach
~98%
Typical SMS open rate; rapid replies drive faster scheduling & confirmations.
Multiple messaging studies.
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Reviews → Selection
90%+
Consumers read local reviews before hiring; higher volume & rating increase inquiries.
BrightLocal local reviews survey.
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No‑Show Reduction
15–25%
Drop in missed appointments with smart reminders & confirmations.
Home‑services ops benchmarks.
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Plan Renewals
+10–20%
Renewal‑rate lift using automated reminders & payment links.
Recurring plan programs.
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Reactivation Revenue
$3k–$10k/mo
Recovered from old estimates & seasonal win‑backs on typical lists.
Campaign aggregates.
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Booked‑Job Uplift
+18–35%
Overall increase combining speed‑to‑lead, SMS capture, and review automation.
Multi‑channel programs.